Recent Articles
Information requirements when logging an issue/request/query via email
Q: What solution is the issue/request/query related to? PD CAPTURE PD CAPTURE (Zoho) Reporter PD for AP PD Reporter PD Web ReadSoft Online Q: What is the Priority/Severity level for this issue/request/query? Choose between level 1 – 7 from below: ...
Document posted in Process Director with SAP document number, but SAP document does not exist in SAP
Question / Problem: This issue happens sporadically, is usually isolated to one or two documents, and to date, we have not been able to recreate the scenario. We have also seen the issue occur when posting documents through Repetitor where the ...
Please Wait... message appears in Verify after converting a PDF file
Question / Problem: The following message appears in Verify instead of the invoice image Answer / Solution: Unfortunately, this is not something we can handle as it is not a true PDF. It is a Dynamic XFA Form. Please have a look at this link ...
Attachments can be seen in the SAP attachment list, but they are not visible in PROCESS DIRECTOR.
This issue occurs when the security settings configured in Internet Explorer block the attachments from being viewed in PROCESS DIRECTOR. To resolve this issue, do the following: In Internet Explorer, click Tools, and then click Internet Options. ...
When do i contact the Customer?
The Taulia platform allows you to see and receive the details of your invoice and payment within your Customers accounting system. All business processes remain unchanged. As a general guideline, You should contact your Customer if: You have issues ...